Customer Service Advisor (2pm - 10pm)
Uni Baggage is the No.1 Student Shipping company in the UK, we ship for tens of thousands of customers each term to over 200 countries and territories worldwide. Our offices are based in the Titanic Quarter, Belfast, N. Ireland.
You will be working in a fast moving online business. Your main responsibility is to assist customers with any problems or questions they may have. You will be interacting with customers via telephone, email, live chat and also managing online and telephone orders.
Important: We are looking for someone who would like to work between the hours 2pm to 10pm Monday to Friday. Please only apply if you wish to work these hours. You will be working along side our customer service manager and the night manager. There are no sales calls involved, just helping our customers with their questions and processing orders for them.
Take queries via telephone and advise of Uni Baggage services
Manage online orders
Take telephone orders
Chat with customers on our Live Chat system
Process orders and prepare customs documents if required
Manage and report any IT problems
Maintain a safe and clean working environment
Other general office duties
Fluent English Speaker
Good Verbal Communication Skills
Good Telephone Manner
Ability of cope under pressure
Good level of computer skills
GCSE Maths and English
- Competitive salary
- Relaxed office environment
- Stocked kitchen
- Cycle to work scheme
Salary: Full Time: £18,000 PA - 40 hours a week
Location: Belfast, 85 Sydenham Road, BT3 9DJ
Hours: 40 hours a week (45 mins paid break a day)
Working hours: 14:00 - 22:00 Monday - Friday (may have to work other dates/times on occasions)
Holidays: 30 days of paid holidays (not to be taken 1st May – 30th June and 15th August - 15th October)
* Recruitment Agencies *
Please read this if you want to work with us. We do not take calls from recruitment agencies.